Baggage Information (Vietnam Airlines)
- Hand Baggage
The following items which in a passenger’s possession may be considered as weapons or dangerous objects and are not accepted as carry-on luggage:
If any of these items are found in your carry-on luggage, they will be confiscated by security, and not returned to you. Vietnam Airlines will not assume any responsibility for confiscated items. The above dangerous objects are only acceptable to carry as checked baggage.
Firearms and cartridges belonging to ordinary passengers and approved by government authority for carriage and those officials who have been assigned to travel on duty, such as a law-enforcement officers delivering criminals should be carried in the checked baggage. These passengers are required to surrender such arms and cartridges to the airlines prior to boarding for handling in accordance with air transport regulations
Checked Baggage Allowance
To/ From North, Central and South Americas
The request for transport of Sport Baggage must be booked in advance at least 24 hours prior to the flight’s estimated time of departure (ETD).
Sport Baggage must be packed in a neat manner without sharp-pointed angles to ensure safe transport.
Bike and Bulky Baggage
Bulky baggage to be carried as checked baggage includes large size items (total dimensions of exceeding 203 cm) and/or overweight ones (weighing over 32 kg/baggage). Bulky baggage must be packed in a neat manner without sharp-pointed angles.
Bikes to be carried as checked baggage include all kind of regular bikes, sport bikes, powered bikes (operated by thermo-battery or electric-battery etc.).
Bike must be packed in a manner that satisfies the following requirements:
Pet in Cabin (PETC)
Please contact to Vietnam Airlines ticketing offices or agents for futher information.
Pets/Animals as checked baggage
Pets carried as checked baggage include dog, cat and bird. Other animals can only be carried as cargo.
Request for Pets services should be made at least 24 hours prior to time of departure.
Pets should be accompanied by valid health and rabies vaccination certificate, entry permit and other documents required by countries of departure, transit and entry.
Passenger requiring pets services shall assume all risks of injury, sickness or death during carriage.
Only pets in healthy state without offensive smell is accepted for carriage. Bad health condition or pregnant Pets shall be rejected.
This service will be charged.Cabin Baggage
Cabin baggage (CBBG): For fragile, bulky or high value items such as large musical instrument, painting or antique bottle which are not suitable to load in cargo compartment could be carried as block seat baggage in cabin. CBBG services request should be made at least 24 hour prior to ETD.
Articles too large or of weight over 75 kg per seat, pressure on seat over 0.046 kg/cm2 (equivalent to 75 kg/40cmx40cm seat area) shall not be accepted. Three-dimension size of CBBG should not exceed 40cm x 50cm x 160cm for B777, A330, A321, A320 and not exceed 40cm x 50cm x 95cm for F70 and ATR72.
CBBG must be packed to ensure not scratch the seat, or harm the nearby passenger.
This service will be charged.
Dead body is only accepted and carried as cargo and must follow cargo handling regulations.
Ashes may be accepted as carry-on baggage or checked baggage provided that passenger possesses Quarantine Certification of Medical Center (City or Province level). Ashes must be firmly packed so that it can withstand clashing.
Remains shall only be accepted as checked baggage in domestic flights, provided that the following conditions are met:
Baggage Restrictions & Disclaimer
For baggage rejected at gate due to over weight or oversize and attached limited release tag, Vietnam Airlines will not responsible for paying the delay compensation.
For the baggage attached limited release due to damage, improper coverage, fragile, perishable, … Vietnam Airlines will not responsible for any complaint of damage which has been waved of responsibility
Dangerous Goods are article or substance which are capable of posing a risk to health, safety, property or the environment such as acids, radioactive materials, poisons and explosives but also certain unlikely items such as magnets, wheelchair with wet-cell batteries, breathing apparatus with compressed gas cylinders, bull semen packed in dry ice, pesticides, etc.
Articles and substances which are classified as dangerous goods, except those, which are forbidden for transport by air, must be shipped as cargo under special packing requirements and handling procedures. However, some articles/substances may be accepted as carry-on or checked baggage.
Please contact Vietnam Airlines booking offices and agents for the details.
Fragile items, such as: glass products, liquors etc., should not, in principle, be accepted as checked baggage, however, if passenger insists, owing to his unsuitable size of baggage (for loading on cabin), such items may be accepted as checked baggage only at the owner’s risk.
The items listed below are considered perishable:
In principle, perishables are not accepted as checked baggage. However, in some instances a perishable item may not be suitable to be carried in the cabin, and rejection of carriage may seem impractical, such items may be accepted as checked baggage at the owner’s risk.
The container of the perishable must be firmly packed. The packing should be ensured that there is no loss of contents or damage to other baggage.
The passenger should be reminded of the relevant quarantine regulations and that no refund shall be made against excess baggage charges paid in case of confiscation either at the station of origin or destination.
Perishables (such as: durian, salted fish, shrimp etc.) that have strong smell will not be allowed to be carried as checked and unchecked baggage. However, if such kinds of perishables are firmly packed so that they cannot be smelled, they may be accepted as checked baggage.
Each passenger is allowed to carry the capacity of liquids not greater than 1000 ml with them or in his/her cabin baggage on board the aircraft. Exemption shall be made for liquids, gels and aerosols including medications, baby milk/foods and special dietary requirements or liquids purchased either at airport duty free shops or on board aircraft.
All liquids are required to be carried in bottles, vials or containers with a capacity not greater than 100 ml and be completely closed. Such bottles, vials and containers must fit comfortably within the transparent plastic bag; only one transparent bag per passenger is permitted.
Medications have to be accompanied by prescriptions which clearly state the name and address of the doctor who prescribed the medicine, the full name of the person on the air tickets or boarding pass in case of electronic ticket. Baby milk/foods have to be accompanied by the baby when taken on board the aircraft.
The liquids purchased either at airport duty free shops or onboard the aircraft are exempted from the above limitation of capacity provided that such liquids are packed in a transparent sealed plastic bag provided by the seller, that is tamper-evident. The proof of purchase at airport duty free shops, or on board aircraft has to be displayed satisfactorily with the name of the shop and date of purchase without the opening of the bag.
Checked baggage shall not include money, jewelry, precious metals, silverware, negotiable papers, securities or other valuable items, business documents, passports and other identification document or samples.
Baggage Security Check
At Tan Son Nhat Internation Airport:
Receipt by the passenger without complaint is the prima facie evidence that the baggage has been delivered in good condition and in accordance with the document of carriage.
In the event that you arrive at the destination without your checked baggage, please be assured that we will do everything possible to assist you. We apologize for the mishandling of your baggage and will do our best to trace your baggage and deliver it to you as soon as possible.
Your baggage details have been entered into our worldwide computerized baggage tracing system, please click here to display information about your delayed bag.
In the case of delay, the person entitled to the delivery must complain to the carrier, at the latest, within twenty one (21) days (basing on the seal of post office if any) from the date the baggage has been placed at his disposal.
In the case of lost baggage, the person entitled to the delivery must complain to the carrier, at the latest, within twenty one (21) days (basing on the seal of post office if any) from the date the baggage should have been received by the passengers.
Every complaint must be made in writing and dispatched within the time-limits mentioned above. Any complains failing to arrive within the time-limits and not in writing form shall not be considered to process.
We will advise you as soon as your baggage is located and will deliver it to the address you specified, subject to local Customs regulations. Alternatively, you may collect your baggage at the airport
For flights where Warsaw Convention 1929 amended by Protocol Hagues 1955 applies:
For European routings (flight to or from an European Union (EU) country – where EC Regulation 785/2004 dated 21/4/2004 applies)
Limits of Vietnam Airlines’s liability for damage of baggage (including cabin baggage, belongings, checked baggage) is not exceeding 1000SDR/ passenger (or local currency equivalent)
In case of both cabin baggage and check baggage of a passenger are damaged for various reasons, compensation is made according to the actual damage but not exceeding the limits of Vietnam Airlines’s liability for that passenger (SDR 1000 or local currency equivalent)
This regulation does not apply for value-declared baggage.
Limits of Vietnam Airlines’s liability for baggage requiring a seat in the cabin (CBBG) does not exceed the limits of Vietnam Airlines’s liability for checked baggage.